Amazon Sent Wrong Item (What To Do, Exchange + Keeping)
Amazon Ships the False Item.
If an incorrect item was received by Amazon, customers can request a replacement or a refund from Amazon. You can send an Amazon Customer Service request or fill in a return request online. Customers may also be permitted to keep an incorrect item.
Amazon can be contacted by customers if an item is not what they ordered or the package was delivered without their authorization.
First, call Amazon Customer Service at 1-800 and report incorrect packages. This is preferable if the package was not ordered.
Customers can contact customer service to explain the problem and receive a replacement or a full refund if the product they ordered was not what they expected.
If they receive a package but didn’t place an order, Amazon may request information from the order slip. They might ask the recipient to return the item, or prepare the parcel for delivery by a driver.
To return an item that is defective, you can fill out Amazon.com’s replacement request form. In order to fill out this request, customers must do the following:
Log into your Amazon account to access the Your Orders page. Locate the order that you placed and select “Return or replace items” which is listed on the right-hand side of your computer screen. From the “Reason for replacement” drop-down menu, select “wrong item was sent.” Print the return label provided and prepare the incorrect item for shipping.
Online forms are the easiest and most efficient way to report a misplaced package. However, it will require that customers return the item they have received.
Amazon generally suggests that customers return the incorrect product to Amazon as gifts for any inconvenience.
Customers who wish to return the product they have received should contact customer service immediately. This will ensure that both the correct item is ordered and that the incorrect item is not returned.
Can I Keep the Wrong Item Delivered by Amazon?
FTC (Federal Trade Commission), customers who receive an Amazon item that they have not ordered are entitled to keep it. Amazon will often ask customers to return items they receive via its online portal.
Customers will need to choose the right channel to obtain the correct item. Online customers may need to return an item if they use it.
If customers contact a live agent for customer service, they are more likely to insist on keeping the item because of the inconvenience.
Amazon Will Refund/Exchange the Item If It Sends the Wrong Product?
Amazon will either send the replacement or refund to customers who reported an incorrect order.
Within 3-5 business days of the approval, customers will get their refund. Amazon will also provide a new tracking number to track the replacement package.
Why Did Amazon Send Me The Wrong Package?
There are several reasons why customers might have received an improper package.
The common cause is that many packages were shipped to addresses and names similar to yours, thus causing the fulfillment center staff to mistakenly place the items in the wrong location.
However, if customers have received a package even though they didn’t order anything, this is usually caused by the delivery driver misreading the shipping label.
Amazon Gives You the Ability to Return an Item That Is Not Right?
Amazon’s process for returning the wrong item is very simple, as long as customers accurately fill out the refund and replacement form, and return the item within the time stated on the replacement form.
However, there have been some issues with customers trying to return the wrong product. Amazon did not receive it, so they charged their accounts for it.
In order to make sure that Amazon receives the incorrect package, they are advised by their local Post Office to obtain a tracking #.
See our post on how to handle Amazon deliveries to wrong addresses, empty packages, or the Amazon refund policy without return.
Returns Center can be used to fill out replacement and refund forms for customers who have ordered the wrong product from Amazon. Amazon customers may call customer service to ask for a replacement of the item that they ordered.
.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)