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Walmart Phone Return Policy 2022

Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

Walmart Inc.
  • Wal-Mart Discount City (1962–1969)
  • Wal-Mart, Inc. (1969–1970)
  • Wal–Mart Stores, Inc. (1970–2018)



Sam Walton


Number of locations
10,593 stores worldwide (January 31, 2022)



Area served
Key people






Convenience shop
Revenue Increase


559.2 billion




US$22.55 billion




US$13.70 billion



Total assets


US$252.5 billion



Total equity


US$87.53 billion



Walton family



Number of employees
2,300,000 (Jan. 2021)


U.S.: 1,600,000



List of subsidiaries


Footnotes / references




  • Nearly 70% worldwide has a smartphone in 2022. Cell phones continue to advance and are capable of some really amazing things.
  • Walmart stocks the most recent cell phones in their stores, so you might be curious about the return policy.

  • You’re in the right place! Let us tell you everything about Walmart’s phone return policy.
  • Walmart Cell Phone Return Policy In 2022
  • Walmart offers a 14-day return policy for prepaid phones. All phones must remain in their original condition. This includes the packaging, receipt, and accessories. Postpaid cell phone contracts have a 30-day grace period for return.

  • Keep reading to learn all about Walmart’s mobile phone return policy.
  • What You Should Know When Returning A Phone To Walmart
  • Prepaid phones have a 14 day return window. But, prepaid phone numbers, minutes, and pins cannot be returned.

    It is a little more difficult to return contract phones. You will have 30 days from the purchase date to return your phone, but the phone must meet a few requirements to be eligible.

  • Original receipt is required for both postpaid and prepaid phones
  • Original packaging
  • Accessories: Chargers, headphones, and protective screens
  • Perfect condition (no cracks, hardware damage, chipped parts, liquid damage)
  • Walmart will refuse to accept returned phones if they don’t contain the above-mentioned items. Walmart accepts some items that are not accompanied by a receipt. However, phones don’t fall within this category.

    Furthermore, if your phone does not arrive in the same condition you bought it in, it will not be accepted unless you bought a Walmart Protection Plan.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can you return cell phones to Walmart within a reasonable time?

    Walmart is very strict about cell phone returns. Walmart only gives 14 days from the delivery or purchase date for a return on a cell telephone.

    Walmart requires that your cell phone be in the original unaltered condition to receive a full refund.

    There are guidelines in place for if your phone gets damaged, or you accidentally open the box.

    Walmart allows you to return damaged cell phones

    Walmart will not accept returns on cell phones damaged or not in perfect condition.

    If your smartphone has suffered water damage, or cracks, however, the Walmart Protection Plan will allow you to get a full refund.

    If you order a cell phone online and it is damaged or defective upon delivery, Walmart will process your return as long as it is within 14 days.

    The only catch is that all online cell phone purchases must be returned via the mail and cannot be returned in-store.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart Can I Return Cell Phones Opened?

    Walmart accepts most returns for toys and TVs that have been opened. However, it does not allow you to return cell phones.

    When returning an unlocked phone, used, or with the box opened, you can only exchange the phone for the same (or similar) model.

  • Walmart has a list of “Exchange-Only Item” that includes used or opened cellphones.
  • Can You Return iPhones At Walmart?

    Walmart has the same returns policy as all other cellphones.

    Like other models of the iPhone, you should also bring along your Apple iPhone Box, adapter cable, and manuals.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Can You Return Prepaid Cell Phones At Walmart?

    Walmart allows you to return both prepaid and contract smartphones, provided that the returns are made within 14 calendar days.

    But, there is a different return policy.

    You might find that certain restrictions on contract phones can affect your return procedure.

    Walmart doesn’t accept SIM card and prepaid cards returns, refunds, replacements or exchanges.

    Walmart allows you to return your cell phone without receipt

    Walmart customers can return their purchases within the 90-day period, with or without receipt.

    However, if you return a cell phone at Walmart, you must have your receipt for a successful return or refund.

    Walmart can look up any purchase that was placed online with or debit card without a receipt if they do not have it.

    Walmart workers can deny returns if they cannot locate a record about your purchase.

    Also bring valid ID (government-issued) to return your phone at Walmart.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    How do you return cell phones bought from Walmart?

    It doesn’t matter whether your mobile phone was purchased online or in-store.

    However, it is important to note there is a slight difference in the return process between the 2 purchasing methods.

  • Online
  • You cannot return a Walmart cell phone if you buy it online. You must send it to Walmart by mail.

    First, navigate Walmart’s return menu on their website and enter your email and order number or log in if you already have an account. Then click on “Purchase History” and choose the item to be returned.

    After that, you can click “Start a return” next to your item. The next option allows you to print an e-mail label with your return address.

  • In-Store
  • Walmart customers can exchange their cell phones during normal business hours.

    All original packaging and accessories must be included for both in-store and online returns. Otherwise, Walmart has the right to deny your return.

    Is it possible to receive a Walmart refund on a returned cell phone?

    After your cell phone return is accepted, Walmart immediately issues you a refund if you do not want to exchange for a different phone.

    Walmart offers a full refund on all orders.

    The option exists to have your original purchase of your mobile phone made with either a debit/credit or a bank card.

    If you paid for the cell phone with a check, Walmart will refund you in cash.

    Walmart Phone Return Policy 2022 (Contracts, iPhones + More)

    Walmart sells which types of cellphones?

    Walmart sells cell phones of the most renowned brands across the country. Walmart offers a wide range of cell phone models, including refurbished phones and newer versions.

    Walmart stocks the following cell phones brands:

  • Apple
  • Samsung
  • Google
  • LG
  • Walmart’s return policy can be found in our other posts, including the Walmart iPad return program, Walmart Apple watch returning policy, and Walmart after-90 days policy.

  • Conclusion
  • Walmart accepts cell phone returns within 14 days from the original purchase or delivery date, whether you bought the phone online or in-store.

    Walmart can accept your returned cell phone only if the packaging is intact and all accessories are included.

    Can I Return My Iphone Back To Walmart?

    You can return your prepaid or contract phone to Walmart as long as it is within 14 days from the purchase.

    What Is The Return Policy For Cell Phones At Walmart?

    Walmart allows returns for phones purchased online and in-store within 14 days from the delivery or original purchase date. Walmart accepts returns only if the packaging is intact.

    Walmart: How much will you pay for your Iphone at Walmart?

    Walmart discounts: Save up to $100 while stock lasts $100 iPhone Discount is an increase in the price paid for your device through a contract payment. This offer is valid on purchases with an installment plan. There are no penalties for paying off early.

    What Is Walmart’S Return Policy On Apple Products?

    Customers have 30 days from purchase or delivery to return iPads bought from Walmart stores and Walmart’s online platform. iPads that were sold on the marketplace can be returned for up to 15 business days. All accessories and packaging must remain with the iPads.

    .Walmart Phone Return Policy 2022 (Contracts, Iphones + More)

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